problem records in Australia

Vedavalli
Mega Sage

‎04-15-2026 03:38 AM

Hi
I'm not able to see problem records In Australia release even though i'm having admin role and there is no new button for creating new problem records.
any reason

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7 REPLIES 7

Dr Atul G- LNG
Tera Patron
In response to Vedavalli

‎04-15-2026 04:59 AM

It looks like the PDI has not loaded fully. Try going to Plugins, search for the Problem Management plugin, and repair it. Are you logged in as an admin?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Vedavalli
Mega Sage
In response to Dr Atul G- LNG

‎04-15-2026 09:29 AM

I repaired plugin but still same issue

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Dr Atul G- LNG
Tera Patron
In response to Vedavalli

‎04-15-2026 09:31 AM

Release instance mate and take a new one.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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