Problem request | "Add Affected CIs" UI Action button filtering by "Configuration Class"
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03-07-2024 06:29 AM - edited 03-07-2024 06:30 AM
Hello guys,
I'm facing an issue with the Add Affected CIs button from Problem related list. When i click to add new CIs to the problem request, it filters out only the CIs with the same "Configuration Class" as the problem request, but the requirement is that any CI should be possible to add.
How can i remove this default behavior? I already look upon the UI action script, but couldn't fix it from there.
Thanks in advance,
FLM
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03-07-2024 07:59 AM
Check these scripts once
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-07-2024 08:29 AM
Where can i find these scripts?
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03-07-2024 08:33 AM
These look like some some core , may be in client script?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-08-2024 01:38 AM
What's that suppose to mean?