Problem request | "Add Affected CIs" UI Action button filtering by "Configuration Class"

Felipe Morais
Tera Contributor

Hello guys,

I'm facing an issue with the Add Affected CIs button from Problem related list. When i click to add new CIs to the problem request, it filters out only the CIs with the same "Configuration Class" as the problem request, but the requirement is that any CI should be possible to add.

FelipeMorais_2-1709821404469.png

FelipeMorais_0-1709821264791.png

How can i remove this default behavior? I already look upon the UI action script, but couldn't fix it from there.

 

Thanks in advance,

FLM

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @Felipe Morais 

 

Check these scripts once

 

AGLearnNGrow_0-1709827135406.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Felipe Morais
Tera Contributor

Where can i find these scripts?

These look like some some core , may be in client script?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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FelipeMorais_0-1709890681386.png

What's that suppose to mean?