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problem task mandatory fields

nameisnani
Mega Sage

Hi Team , 

Can anyone please help me with my requirements?

I have created a few custom fields in the 'Analysis Information' section. 

nameisnani_0-1724319171713.png

 

when problem tasks is going to  close , Those fields should be mandatory , which is not happening  

 

Please see this below screen shot , this Ptask is closed , but fields didn't mandatory .

 

 

nameisnani_1-1724319306895.png

 

If i have created UI Policy which is not working .

 

 

10 REPLIES 10

@Dr Atul G- LNG @Ravi Gaurav 

 

These are some custom fields which i have created under ' Analysis Information ' .

 

nameisnani_0-1724323901498.png

 

 

This is the UI Policy i have configured 

nameisnani_1-1724323968488.png

 

 

While doing testing Ptask , when state is close , This UI policy is not working , I don't know what was the mistake here . @Dr Atul G- LNG @Ravi Gaurav 

 

NOTE :- Changes to option is not there

please help here , 

Hi @nameisnani 

 

It is active False.

 

AGLearnNGrow_0-1724324251231.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG @Ravi Gaurav 

 

Even after True also not working.

Hi @nameisnani 

 

Greetings!!

Not able to see any issue here, It can be cache issue. or do one thing, create a new UI policy with 1 field and check it is working or not.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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nameisnani
Mega Sage

@Dr Atul G- LNG @Ravi Gaurav 

 

Please check this screenshot  , Fields are not become mandatory . 

nameisnani_2-1724324219589.png