problem task mandatory fields
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08-22-2024 02:46 AM
Hi Team ,
Can anyone please help me with my requirements?
I have created a few custom fields in the 'Analysis Information' section.
when problem tasks is going to close , Those fields should be mandatory , which is not happening
Please see this below screen shot , this Ptask is closed , but fields didn't mandatory .
If i have created UI Policy which is not working .
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08-22-2024 03:54 AM
These are some custom fields which i have created under ' Analysis Information ' .
This is the UI Policy i have configured
While doing testing Ptask , when state is close , This UI policy is not working , I don't know what was the mistake here . @Dr Atul G- LNG @Ravi Gaurav
NOTE :- Changes to option is not there
please help here ,
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08-22-2024 03:57 AM
Hi @nameisnani
It is active False.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-22-2024 04:11 AM
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08-22-2024 04:28 AM
Hi @nameisnani
Greetings!!
Not able to see any issue here, It can be cache issue. or do one thing, create a new UI policy with 1 field and check it is working or not.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-22-2024 03:57 AM