Client script to show alert when incident active is true

BiancaKerchhoff · ‎08-22-2024

Good Day

I am trying to achieve the below. When an agent opens an incident record and the category=x and subcategory=y and incident is active then show an alert.

But if the category=x and subcategory=y and incident is NOT active then do not show an alert.

How do I check if the incident record is active in an onLoad client side script?

function onLoad() {

//Type appropriate comment here, and begin script below

var category = g_form.getValue('category');

var subCategory = g_form.getValue('subcategory');

if (category == 'A' && subCategory == 'Y') {

g_form.addInfoMessage("Test message 1");

} else if (category == 'ZZ' && subCategory == 'YY') {

g_form.addInfoMessage("Test message 2");

}

Satishkumar B · ‎08-22-2024

@BiancaKerchhoff

1. Create a Display Business Rule:

This will pass the active status to the client-side using g_scratchpad.

(function executeRule(current, g_scratchpad) {
    g_scratchpad.isActive = current.active; // Pass the active status to the client
})(current, g_scratchpad);

2. Modify Your Client Script:

Use the g_scratchpad to check the active status.

function onLoad() {
    // Get the values of category, subcategory, and active status
    var category = g_form.getValue('category');
    var subCategory = g_form.getValue('subcategory');
    var isActive = g_scratchpad.isActive; // Get the active status from g_scratchpad

    // Check if the category and subcategory match, and if the incident is active
    if (category == 'A' && subCategory == 'Y' && isActive) {
        alert("Test message 1: Incident is active.");
    } else if (category == 'ZZ' && subCategory == 'YY' && isActive) {
        alert("Test message 2: Incident is active.");
    }
    // If the incident is not active, no message will be displayed
}

View solution in original post

Dr Atul G- LNG · ‎08-22-2024

Hi @BiancaKerchhoff

Did you try with UI policy and add error / info in script.

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BiancaKerchhoff · ‎08-22-2024

How do I achieve it with client script perhaps? because when I use g_form.getValue('active'); it does not work

Satishkumar B · ‎08-22-2024

@BiancaKerchhoff Try this:

function onLoad() {
// Get the values of category, subcategory, and active status
var category = g_form.getValue('category');
var subCategory = g_form.getValue('subcategory');
var isActive = g_form.getValue('active'); // This gets the active status of the incident

// Check if the category and subcategory match, and if the incident is active
if (category == 'A' && subCategory == 'Y' && isActive == 'true') {
alert("Test message 1: Incident is active.");
} else if (category == 'ZZ' && subCategory == 'YY' && isActive == 'true') {
alert("Test message 2: Incident is active.");
}
// If the incident is not active, no message will be displayed
}

please mark my response as helpful 👍and accept the solution✅ if it helps

BiancaKerchhoff · ‎08-22-2024

Hi

Yes I have tried this to get the value of the active field and it does not work.