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06-25-2025 11:52 PM
Hi Team ,
can anyone please help me on this issue .
From within an incident - Create Problem does not working - Refer attached
why this is happening , could anyone please help me on this .
Thanks
Solved! Go to Solution.
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06-26-2025 06:00 AM
you are aborting the insert/update if group is not your group sysId
When problem is created via that button from Incident at that time of insertion assignment group is empty and the IF condition will match.
Update your BR script as this so that it checks if group is not empty
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-26-2025 06:21 AM
you should check if the group is not empty then only abort
when you create new PRB at that time group will be empty, so your IF condition was getting satisfied and hence it was stopping the insertion
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader