Problem with Event

[poyntzj]

We have a notification setup in the sc_req_item table

We we have created an Event in the Event Registry and associated it to the sc_req_item table

We have a workflow that is using the Create Event option and is passing the sys_id of the requested item

I can see from the Event log that the event is called, the sys_id is passed as Parm1; Parm2 is null and the table is sc_req_item

The Event has processed with no errors, however I do not get the notification

If I use the gs.eventQueue command via a background script, I can see exactly the same issue.

What i have found, is that if by using gs.eventQueue I omit the table, it processes and I get the notification.

Anyone got any ideas on why this would be as I am at a loss.

Cheers

[poyntzj · Accepted solution]

As the notification has to be sent to a "To" address, and email.addAddress does not support adding a "to", I had to change how this ran

instead of Creating an Event in the workflow I now run a script

It has to get the recipient address and now adds that as Parm1 and the sys_id as Parm2.

all good.

Cheers