Problem with Inbound email action, Approve/Reject links in emails are not changing the records

[David White2]

So, I edited a workflow recently, to include  the Approve and Reject links  in the email, that notifies the servicenow instance mangers when a user is requested to be added to a group ( or removed from a group)  So after adding the links in both notifications of the workflow, I began to set up inbound email actions for both the Approve and Reject possiblities,   Unfortunately the links are not working and I am at a loss for why,   

For the Accept and Reject, I went to Inbound email actions

Made the target table: the  Requested Items Table

Action: Record Action

Type: Reply

Then the condition is        Subject     contains   "Re: reject"  /  "Re: approve" 

On the actions tab, its set to :  Approval      to       Approve  (/Reject)

So I feel like the configuration should be enough to update the field on the record to approve or reject but the links are working when they are tested.. 

So i'm kind of lost here

[Stacy1 · Accepted solution]

The approvals are on the sys_approval table.  Try that.

Thanks,

Stacy