Problem with logging into ServiceNow Mobile Agent

[C_dric Chen]

Hello, everyone.

I attempted to log into my instance from the ServiceNow Mobile Agent app (iOS) w/ my admin credentials, and I somehow managed to trigger an infinite loop:

After I relaunched the app, I couldn't access any existing mobile experiences in my instance:

Would anyone know what happened? Did I miss any crucial steps?

Thank you in advance!

[Logan Poynter]

Hello,

Does this happen every time you log out/into the app? Also, check syslogs and see if you can identify anything that errored or failed. 

Table: syslog_transaction
Filter: User agent contains Agent and URL starts with /api/now/sg/writeback or /auth_redirect

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan
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LinkedIn

[monpar]

I've seen quite a few posts with this same issue of the Now/Agent Mobile app nav bar not loading. There seems to be a lot of causes, so I'd recommend following the advice in this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868561

For a client of mine it was a faulty (custom) Mobile Theme record, changing that fixed it!

Hope this helps any readers.