Problem with UI Policy

Sara007 · ‎03-08-2024

Hi! Why doesn't it work, theoretically I have everything set correctly. Anyone had a similar error?

Dr Atul G- LNG · ‎03-08-2024

Check is any data policy in place on assignment group?

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shyamkumar VK · ‎03-08-2024

Hi @Sara007 , Can you please check if any UI Policies Running on Assignment group also check if any data Policies running on Assignment group

Also enable Reverse if false to TRUE

If you cannot find which UI Policy is Causing use debug UI Policies and check the Logs

Regards,

Shyamkumar

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar

Mark Roethof · ‎03-08-2024

Hi there,

Have a look if other UI Policies, Data Policies or even Client Scripts(!) are interfering. You can also play around with the order.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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swathisarang98 · ‎03-08-2024

Hi @Sara007 ,

When you moved to scheduled the field is still mandatory because you have unchecked reverse if false in the ui policy , so please check it and try again.

And for assignment group there is a OOTB ui policy name - Mandatory - Assignment Group

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang