Process flow formatter

[Aravinthakumar]

Hi,

As in the below image, I shouldn't show both "Proceed" & "Hold" together. I need to show either proceed or hold depends on the state of the record. In this case I selected "hold" state and I need only "Hold" to be displayed in the flow formatter not proceed.

Can anyone please suggest how can I achieve this.

Thanks,

Aravinth

[SK Chand Basha]

Hi @Aravinthakumar 

Can you refer this article it might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0677284

Mark it Helpful and Accept Solution!! If this helps you to understand.

[Mark Roethof]

Hi there,

Displaying values conditionally in a Process Flow formatted is not possible. They will all be displayed. Which one will be highlighted is based on the condition in the Flow Formatter records [sys_process_flow].

Though hiding one value for example, that's not an option out-of-the-box.

[Aravinthakumar]

Hi Mark,

So any custom option that you know might work ?

[Mark Roethof]

In theory you can by customize the Process Flow formatted or creating your own. Though that's really up to you to spend countless of hours in. That won't be something you do within a few minutes or an hour.

Again out-of-the-box: no go.