Processing large email attachments (inbound)
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11-19-2014 06:32 AM
An inbound email with an attachment > 25MB fails and the need is to process attachments a little larger. I've changed the system properties com.glide.attachment.max_size = 50 and glide.email.inbound.max_total_attachment_size_bytes = 50000000 per the wiki.
It is still rejecting the email at the server with -- Message size exceeds size limit (SMTP)
Any thoughts? Thanks,
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11-19-2014 07:25 AM
What I find odd is your error has SMTP in it. That implies outbound.
If you are receiving i would expect POP or IMAP instead
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11-19-2014 07:27 AM
That error is in the rejection notification in my email client after sending to the servicenow instance.
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11-19-2014 07:31 AM
ah
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11-19-2014 07:27 AM
Not sure how your email is configured, but this maybe relevant
Configuring Email - ServiceNow Wiki
3 Email Size Restrictions
For instances that use a standard email configuration, the system cannot send or receive emails that are larger than 25MB. Instances configured to use an alternate email configuration may support different maximum total file sizes. The maximum email size limit is enforced regardless of any configured attachment size limits.
