On Wiki, each page had multiple sections. Clicking search results landed you in a comfy nest of useful information.
In many cases, Docs treats sections as whole separate pages. Now I'm clicking through a spider web of related content with no perceivable visual link.
Sometimes I remember that there's a hierarchy on the left hand side, but its almost never synched (meaning I'm scrolling through a vertical stack 1,438,982 pixels long).
EXAMPLE: DOCS SEARCH ON EMAIL VARIABLES
STEP 1: Search "email variables"
STEP 2: Click a version checklist button
I need to click it two or three times before the page refreshes.
STEP 3: Go to the sys_email variable page
1/10 the content of Wiki originally had on the same topic.
Maybe if i look around on other similar topics?
STEP 4: Look around for other email topics
FIN!
I tried a couple other things, but nothing got me to wear I wanted, so I went back to wiki and did a search. First link I clicked....
Thanks Robert, this is a great example. The docs page you found through the Wiki is in the search results, but it is the 6th result down:
Being the 6th result basically means that most people won't even see it. We definitely know that having good information that people can't find is the same as not having that information. The defragmentation of the content will help some with this, but we'll be looking into the search tuning to see how we can also improve it directly in the search algorithm.
I don't know if this would help with clicks for you or not, but when I search, I start from the home page (docs.servicenow.com). There are two ways to set the family filter easily from here:
- Use the red box on the left of the search box to select the family(s) you would like to search within
- Click on the family version tile that you want to search within and you are taken to that family's page. When you search from there the family version is automatically selected for the search filter.
