Programmatically setting user preferences, which are being ignored.

[geoffcox]

I have a requirement for a UI action to toggle back and forth between views of the Incident form. It's easy enough to redirect the user to a particular view, but the user interface is not remembering the setting as the user's preferred view. So I programmatically insert records into the user preference table, but the system is ignoring these preferences, until I logout and log back in. Are the user preferences also being maintained in the session data somehow?

[Slava Savitsky]

Are you inserting/updating preferences using a usual GlideRecord query or using setPreference method? I think the preferences are not applied if changed using a GlideRecord query.

[geoffcox]

Thanks Slava, I thought you were really onto something! But I tried the following with no effect:

gs.getUser.setPreference('incident.view','tier_3');

gs.getUser.setPreference('incident_list.view','tier_3');

I couldn't find the setPreference() method documented on the wiki, except for how it applies to the UI Page object. Are you aware of any documentation for it?

[Slava Savitsky]

In your examples, there are no brackets after getUser. Can it be the reason why the method is not working?

[geoffcox]

No, that was a typo in my response. It was actually:

	current.update();
	gs.getUser().setPreference('incident.view','tier_3');
	gs.getuser().setPreference('incident_list.view','tier_3');
	action.setRedirectURL('incident.do?sys_id=' + current.sys_id + '&sysparm_view=tier_3');