Read operation on column task.description from scope Global

[Rick Mann]

Resolution to error "Read operation on column 'task.description' from scope 'Global' was denied because the source could not be found."

Background:

I created a simple record producer in the "Human Resources: Core" application scope that will create a new HR Case in the HR Case (sn_hr_core_case) table. It collects info for a subject person, description, and HR service. After clicking "Submit" on the record producer, the above message will be displayed. The record is successfully created will proper information. The error message occurs in the classic UI and in the Service Portal.

I've checked all of the usually suspects, Restricted caller access, Cross-Scope Access, and ACLs. I can't seem to find the issue. Its probably something simple I'm overlooking...

I saw a couple of similar issues in the community, but didn't quite zero in on the solution.

Thanks for any help.

Rick

[Vamsi Sreenivas · Accepted solution]

Hi Rick,

I believe its related to restricted caller access privilege. From the below link, ServiceNow suggests to create a new restricted caller access privilege record. Give a try with your source, target scopes.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719155

Please mark my answer as HELPFUL / CORRECT if this help resolve your issue.

Regards,

Vamsi S

[Rick Mann]

Thank you for the info, it was able to direct me to the correct RCAP that I needed to setup.

Rick

[Vamsi Sreenivas]

@Rick Mann , does that resolve your issue? or are you still seeing the error message?