Project Emails are not getting triggered.

[Shree Nag]

Hello All,

Please help!

I have 3 notifications created for table pm_project ( Project Task assigned, Project task commented and Project task started). Email are not getting triggered for Project creation notifications , assignment notifications, Watch list and Work notes notifications.

Attached is the pic that has a pm_project notification.

When I reached out to ServiceNow support, the support person suggested to go to one of the active projects, navigate to the breadcrumbs on top left corner to Notifications and configure pm_project notification there.

What I'm unable to understand is that are both notifications different?

Where else can i troubleshoot to see what could be missing? No emails are being triggered.

Any help appreciated !

-Thanks

Shree

[Sandeep Rajput]

@Shree Nag Did you check if the trigger conditions for the notifications are met? You can refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135 to know various troubleshooting tips related to notifications. 

Hope this helps

[Sowmya20]

Hi @Shree Nag  I'm also facing same issue. May I know are you able to resolve this