promoted Topic not visible to External role users but visible to internal role

anusha reddy v1 · ‎03-24-2025

hi Team,

We have created a topic "chat With Us" when click on it will connect to Live agent. This is promoted topic.
published, active and but still unable to see by external users, we havn't added any condition to restrict.

Can anyone help me on this?

Thanks

Anusha.

Dr Atul G- LNG · ‎03-24-2025

Hi @anusha reddy v1

Could you please check here:

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Ankur Bawiskar · ‎03-24-2025

@anusha reddy v1

what do you mean by external users? what role they have?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · ‎03-24-2025

Hi @anusha reddy v1

Could you please check here:

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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