Publish Button not available for Knowledge_admin users
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03-09-2025 01:00 AM
Hi,
I have given Knowledge_Admin role to specific users but they don't see the publish button though the article is in the review state.
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03-09-2025 01:14 AM
Hi @PoorminaB
Check is any alc is blocking or try to repair the knowledge plugin once. Is ka is draft state?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-09-2025 01:16 AM
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0761049
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-09-2025 03:06 AM
Hello @PoorminaB
If the article is in "review" state it means it has not been "approved" by the "knowledge base owner". Please check approvals related list and approve it first.
Only then will the "publish" button below visible.
Please mark my answer as correct or helpful if it helped you in anyway.
Regards,
Shivalika
LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
YouTube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=zypH0msnkkWwN1ZU
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03-10-2025 08:47 AM
It is not the issue with workflow stage, If the article is in the draft state it should show up the publish Button but is not available for knowledge_Admin role users.
