Unable to resolve Error - The requested flow operation was prohibited by security rules.
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‎03-07-2025 12:55 PM - edited ‎03-10-2025 07:34 AM
Unable to resolve Error - The requested flow operation was prohibited by security rules.
We are receiving the Error for Users other than Admin in Flow while creating the Catalog Task.
Even though followed KB Article :-https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870023
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‎03-07-2025 02:54 PM
Please try after cache.do and also try to repair the flow designer plugin else log a now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎03-10-2025 07:32 AM - edited ‎03-10-2025 07:35 AM
Unable to resolve Error - The requested flow operation was prohibited by security rules.
We are receiving the Error for Users other than Admin in Flow while creating the Catalog Task.
Even though followed KB Article :-https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870023
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‎03-10-2025 07:48 AM
How is the user creating a task? Its manual or via flow?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-10-2025 08:20 AM
As the error indicates, ACLs are blocking this from happening. Put aside itil or catalog_admin for a second; what role does the user triggering the flow have?
Are you running the flow as the "logged in user" or "system user?" You may need to update the properties of the flow to configure it as the latter
