Pull catalog item variables into catalog task description

Dead Blade · ‎08-24-2017

I have been looking at all the different post about pulling catalog item variable into the catalog task. Most of the post have been about pulling variables into the short.description. I would like to pull selected variable into the DESCRIPTION of the task.

My thoughts are to have a script within the Catalog item add all the variables that I wish to apply to the DESCRIPTION into one variable. Example var u_description = Var1 + Var2 + Var3 + ext.

Then in the Workflow apply task.description = current.variables.u_description.

With this ideology I can use one workflow, but in each catalog item I can define the variables I wish to apply to the task DESCRIPTION by adding them to u_description within the Cat Item.

Your thoughts please? And how do I apply this script to the Catalog Item?

SanjivMeher · ‎08-29-2017

Can you try the below script. It is a onBefore Insert/Update business rule on Catalog task table

var keys = new Array();

var set = new GlideappVariablePoolQuestionSet();

set.setRequestID(current.request_item);

set.load();

var vs = set.getFlatQuestions();

var description =''

for (var i=0; i < vs.size(); i++) {

if(vs.get(i).getLabel() != '' && vs.get(i).getDisplayValue() != '' && vs.get(i).getDisplayValue() != 'false') {

description = description +vs.get(i).getLabel() + " : " + vs.get(i).getDisplayValue() + "\n";

}

current.description = description;

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

Sharique Azim · ‎08-24-2017

Hi,

I think there is a basic confusion here,

by current.variables.u_description, we mean the variable on the catalog item . But by var variables= etc.. we mean to declare a variable within the script and has nothing to do with the catalog item variables.

Am i missing anything here, then please let me know?

Dead Blade · ‎08-24-2017

Currently, I can define a variable as u_description in the catalog item and in the workflow I can define "task.description = current.variables.u_description" to populate u_description to the TASK Description created by the Catalog Item (RITM). What I would like to do is within the catalog item assign many variable to the variable u_description. Example var1 and va2, etc... so var u_description = var1 and var2, etc... so that in the workflow script "task.description = current.variables.u_description" will put the u_description that contains all the variables selected in the TASK Description. Example:

TASK DESCRIPTION:

User Name

Laptop #

Software Requested: Adobe, Camtasia

Location: North America

Etc...

Am I making sense?

Sharique Azim · ‎08-24-2017

Okk, i think you want to populate the values of different variables of the catalog item into the description field of catalog task form?

Yes, you can!

try using the script:

task.description = current.variables.u_description +"\nUser Name"+current.variables.variable_name_2+"\nLaptop#"+current.variables.variable_name_3; //and so on.

Dead Blade · ‎08-24-2017

Hi Sharique, ok I am trying your script in the Client Script of the Catalog item