Pull info from inbound email to variables on a catalog item using Flow Designer

[Alex Saager1]

Hi there,

I've new to Flow Designer and wondered if its possible to pull specific data from an inbound email and populate variables on a catalog item? I've managed to pull the whole email body and pass to a variable but not specific data.

example inbound email

Name: Alex

Dept: IT

Manager: John

example catalog item

Variable 1: Alex

Variable 3: IT 

Variable 3: John

Many thanks,

Alex

[Dr Atul G- LNG]

Hi @Alex Saager1 

May i know why you want to populate variable on basis of Inbound, you can directly populate the fields from Inbound like

variables I doubt we can do. 

[Alex Saager1]

Hi @Dr Atul G- LNG 

This is to automate the logging of tickets from another system,

We have a catalog item already for completing this step manually just looking to automatically get the request logged with all the right info for the analyst to progress.

Looking at your screenshot inbound actions would be the best way to achieve this?

[Dr Atul G- LNG]

Hi @Alex Saager1 

So what i understood, you want to create a Request from teh Incident parameter?( which received via inbound email?)

[Alex Saager1]

Correct, so for example email will come in with the below info:

name: alex saager
new date: 01/02/2024
comments: test

and I'd want to pass that to a catalog item like: