PUT method endpoint

Shalika · ‎07-22-2022

I have integrated ServiceNow and Jira using rest message. Now I want that whenever any change is made to the incident record in ServiceNow, it should also get updated on Jira. For this I am using PUT method. The endpoint for PUT method I am using is https://***************/rest/api/3/issue/SSP-8411, where SSP-8411 is the issue ID of Jira. This is a hardcoded value. How can I use this dynamically?

Ankur Bawiskar · ‎07-25-2022

Hi,

then update as this

(function executeRule(current, previous /*null when async*/) {

try {
var r = new sn_ws.RESTMessageV2('Neste Siili JIRA', 'PUT');
r.setEndpoint('https://**************/api/3/issue/' + current.correlation_id);

r.setStringParameter('summary', 'Test Silli JIRA INT 2.0');
r.setStringParameter('description', 'Test Silli JIRA PUT');
r.setStringParameter('priority', 'Minor');

var response = r.execute();
var responseBody = response.getBody();
var httpStatus = response.getStatusCode();
gs.log("put body jira"+responseBody);
gs.log("put status "+httpStatus);
}
catch(ex) {
var message = ex.message;
}
})(current, previous);

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎07-25-2022

Hi,

For this you will have to make ServiceNow as receiver and JIRA would push the updates.

Why not use JIRA spoke for this? Remember it has license cost involved.

regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shalika · ‎07-25-2022

I cannot use JIRA spoke for this.

I want to send the worknotes and comments from ServiceNow to Jira and they should get mapped with the comments field of Jira. How can I do that?

Ankur Bawiskar · ‎07-27-2022

@Shalika

Please mark my response as correct and close the thread so that it benefits future readers as I have already answered your original question.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader