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How to add two duration fields

Hi All,On Incident page, we have Time Card entry tab. And on that there is Duration field which is getting calculated from two other fields as Start Time and End Time. Therefore suppose a single incident should have multiple Duration added. Now on in...

manish123 by Giga Guru
  • 12823 Views
  • 33 replies
  • 9 helpfuls

Resolved! Notification is triggered twice

In workflow, there is a "wait for condition" activity which receives the two in arrows. After that all activities are triggering twice, and there is a "create event" activity in between which triggers notification. the notification has to be sent onl...

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anjali5 by Kilo Contributor
  • 3415 Views
  • 3 replies
  • 0 helpfuls

Idea Portal Setup

I am trying to set up the Idea Portal. In the portal -  I can access as admin, but when I impersonate users I get the error message - 'Missing module id / Invalid module id!' In the instance -  I can see and create ideas within the instance as the im...

cindylove by Kilo Guru
  • 2228 Views
  • 5 replies
  • 0 helpfuls

Resolved! How do you create a new angular ng template?

https://www.esmalliance.com/2019/01/18/customisation-of-the-service-portals-date-and-time-picker/   I'm trying to follow this step by step guide to have my date and time picker next to each other in the portal rather than have the user click on the c...

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simran3 by Tera Contributor
  • 4676 Views
  • 4 replies
  • 7 helpfuls

Resolved! Set variable value to RITM

Hi All, I have a variable set which has two variables - Requested For and Requested By (Reference to user table). I want to set the values of these variables to the Requested For and Opened by fields of RITM. I do not want to specify in the workflow ...

Geeky by Kilo Guru
  • 4902 Views
  • 9 replies
  • 0 helpfuls

Resolved! What is the default "ORDERBY" for GlideRecord?

Hi all,   What is the default order the system queries/displays records in GlideRecord API?    For example,  var gr=new GlideRecord('incident'); gr.query(); while(gr.next()) gs.print(gr.number);   The system displays all incident numbers, but in what...

Resolved! Problem with calling function inside the same script include

Hi guys, I have a problem with calling a function in the same script include, slicedata: function(field) { var table_created_on = new GlideDateTime(field); var table_date = table_created_on.getDate(); var table_month = table_date.toString().split("-"...

Serhii5 by Mega Guru
  • 7344 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to check any field reference/existence in Servicnow?

Hello,There is one field "XYZ" where I want to inactivate it, but before doing that I want to make sure whether this field has been used anywhere in service-now scripting, table, BR, etc.As I have not created this field so I am not aware of its use. ...

Virendra K by Kilo Sage
  • 8345 Views
  • 7 replies
  • 6 helpfuls