I have requirement where in transform map script(here Source table: staging table and target table : cmdb_ci) I have to check certain values(application_owner, application name) from sc_req_item table based on a match of 'alert id' and get values fr...
I am using the IRE API i am sending a cmdb_ci_vm_instance it has two relationships, one to the cmdb_ci_virtualization_server and one to cmdb_ci_server { "items": [{ "values": { "install_status": 1, "name": "vm instance...
I want my announcement banner which currently appear on top of the page to appear below the service portal header. Can someone help me with this?
Hi How to set Help text ("More Information") for a Multi row Variable set in Catalog Item? I am able to do the same at individual variable, but I wanted to set the Variable set Level.
Hello, I have created a new Module under change managenet Menu, which will display only the change requests which are submitted for approval state. I have created a UI action on change request form, this UI button i wanted to display like List bottom...
Hi All, Just a small query. I have Variable which is referring to custom table. Custom Table : Role Display is Reference variable and above "Test Table" is used for reference. So When i select US-Store in the "Role Display" it should show relevant...
Hi All, I have cloned the SC Catalog Item widget and added it to my Page. However, When I select a catalog Item from my Portal, the Add to cart button is not appearing and Submit button is showing always. Can anyone help me in debugging this issue....
Hi All, I have encountered a big issue regarding our portal redirect functionality before go-live. I have set up all of the following so when a user has no role, it should always take them to the portal home page - SPEntryPage - changed url suffix gl...
The requirement is to hide or disable the "Remove All" button on the Multi-row variable set in the Service portal as we need to utilize only the edit button. Any solution would be welcome. Thanks in advance
I am trying to set up a successful POST REST call to the ImportSet API. However, I think I have my user permissions mixed up and I don't know how to sort them out. When I post as a user with admin permissions, the record is successfully created...
Hello, Below are few screenshots of a capability I am trying to replicate. The idea is to click the "Add" button on the related list which then displays an iFrame or GlideWindow that allows the user to select records to add to the related list (via s...
Is is possible to dynamically change the description field text under the "What it will contain" TAB in a catalog item [or a variables Annotation fields (help_text or HTML instructions)]? Similar to using a Notification Email Script inside the Not...
We have a before business rule that should always run on insert/update (no other conditions) into the task_time_worked table via a time worked update on tasks, but about 1% of the time it does not run. The rule is intended to create/update time card...
Hi All, I am getting the cmdb CI records from an external source to cmdb_ci_appl table through a staging table. I am getting correct values for install_status in staging table in a string field. When I transform it to cmdb_ci_appl from staging , by ...
I have been working on Interactive Filters and I need to remove "All" from the Dropdown List. Could you please help me to sort out this ? Screen Shots are Uploaded below. Thanks in Advance
