Hi All,On Incident page, we have Time Card entry tab. And on that there is Duration field which is getting calculated from two other fields as Start Time and End Time. Therefore suppose a single incident should have multiple Duration added. Now on in...
I have four fields that have dropdown values of 1, 2 ,3. I need to know how to add all the values that were selected in the fields and have the total populate in another field. Would I have to modify the 'Overall Reseach Score' dictionary item and wr...
In workflow, there is a "wait for condition" activity which receives the two in arrows. After that all activities are triggering twice, and there is a "create event" activity in between which triggers notification. the notification has to be sent onl...
I am trying to set up the Idea Portal. In the portal - I can access as admin, but when I impersonate users I get the error message - 'Missing module id / Invalid module id!' In the instance - I can see and create ideas within the instance as the im...
Hi everyone, I have a question regarding the Record producer and form: So I created an application that have a custom Table which have 3 Related list tables and I configured the Form to show them in the way I want to and including UI policies etc and...
I have the following requirement for the incident form: If the state changes to on hold, or the priority is escalated (changes to numeric value less than previous value), comments should be mandatory. Sounds simple, but no luck in practice. My though...
https://www.esmalliance.com/2019/01/18/customisation-of-the-service-portals-date-and-time-picker/ I'm trying to follow this step by step guide to have my date and time picker next to each other in the portal rather than have the user click on the c...
Hi All, I have a variable set which has two variables - Requested For and Requested By (Reference to user table). I want to set the values of these variables to the Requested For and Opened by fields of RITM. I do not want to specify in the workflow ...
Hi all, What is the default order the system queries/displays records in GlideRecord API? For example, var gr=new GlideRecord('incident'); gr.query(); while(gr.next()) gs.print(gr.number); The system displays all incident numbers, but in what...
1. How can I from a Catalog Client Script toggle The Show help option2. How can I Change this text from a catalog Client Script
Hi guys, I have a problem with calling a function in the same script include, slicedata: function(field) { var table_created_on = new GlideDateTime(field); var table_date = table_created_on.getDate(); var table_month = table_date.toString().split("-"...
Hello,There is one field "XYZ" where I want to inactivate it, but before doing that I want to make sure whether this field has been used anywhere in service-now scripting, table, BR, etc.As I have not created this field so I am not aware of its use. ...
Hi All, I want to configure some Incident Notifications for the P1 and P2 Incidents. Whenever there is P1 and P2 Incidents created notification will be triggered to the Assignment Group so the whole team will get notified in order to avoid the Respon...
I am attempting to write a UI action that inserts a new incident, and then goes back and updates the current incident. I can't seem to get it to update the State and Hold Reason fields, but everything else is working as intended. Is there an obvious ...
Hello, I am looking to achieve the reverse of this post. I have a currency field with a calculated value from a record producer and I need to make the amount "Read Only." However, this value may be in either British Pounds or USD. When I automaticall...
