Dear all, Following the upgrade to London we've found the performance of the "item_option_new" form - catalog variable editing - is chronically slow. Best performance is 8 seconds to upwards of 30 seconds to view a variable. We raised this with Hi bu...
Hello Everyone,Has anyone successfully setup reminder notifications for their technicians when their SLA's are close to being breached? We have a working notification that fires off when an SLA is breached, but we would like to add ONE reminder not...
Hello all, I have created the following UI action and it works fine. Now I have a requirement to add the Confirm box (Yes/No) to that UI Action button. createGSTicket1(); function createGSTicket1() { current.transf_inc = 'true'; current.update(); act...
I want to create a UI action for the user to unsubmit their request for approval. I dug around and found a few references but am stuck.The code below seems to be working as far as removing the approvals. The problem I'm having is that the workflo...
Hi All, how to write background script to display field data value for a table and related tables. eg:table: project_contact >contact>account>contact Project_contact > Company>contact Basically i am looking to see which field to use to trigger a sur...
I'm attempting to set up an approval using the "Advanced Additional Approvers Script". The script I'm using is shown below. u_capacity_managers is a User reference, and I can confirm that answer ends up being set to the sys_id of the correct user (I'...
Hi all, I'm implementing an integration with Azure to send push notification through Notification Hub to a custom mobile app from customer instance. The authentication to the REST API is by Shared Access Secret Token with this format: SharedAccessSig...
I followed the same procedure as mentioned in the below link: https://www.google.com/url?q=https://community.servicenow.com/community?id%3Dcommunity_question%26sys_id%3Dd3e10fa9db98dbc01dcaf3231f961996&sa=D&source=hangouts&ust=1528784406904000&usg=A...
I need to add alternate text to a logo in the Service Portal. The logo is read by the screen reading software as "?id-csm_index" which is the name of the portal landing page. The portal Title has been altered and reads fine, it is just the logo. Wh...
I have a requirement to post a message on to AWS SQS when a certain type of incident occurs. The message payload is in a JSON format, and I have an ACCESS KEY, a SECRET KEY, a username and of course the AWS REGION and URL. What I can't figure out is ...
Hi All, Case: I am executing the Outbound REST call Asynchronous(executeAsync()) way. Now since it is aync call we may not guarantee for the response. I need to do some changes in servicenow table once the response is received. So how can i read the...
What I have set up here is when there are options in a choice list based upon the previous field choice then that field should become mandatory. So the user has to fill it in. Right now I am running this on onSubmit command, but when I change the cho...
Hi All, I am sending the request from ServiceNow but it's around 40sec to receive a response can anyone tell me how to wait till the receive the response try { var r = new sn_ws.RESTMessageV2('Intelligence', 'Get Priority'); r.setStringParame...
How can we hide activity stream and attachment icon in Agent workspace
When trying to run: delete IdentityRequest *I get an error of sailpoint.tools.GeneralException: null index column for collection: sailpoint.object.IdentityRequest.itemsDoing a select * from spt_identity_request_item where id is null; returns no resu...
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