Hey guys, Wanting some clarification before defining SLA/schedules.We have (4) main queues located in various locations (timezone EST, timezone CST, London, Singapore). If we wanted to use an 8-5 schedule for each, is there a way to create one cent...
Hello,If a user types in a URL : instancename.service-now.com/<anything here>/then servicenow opens the homepage with the url: instancename.service-now.com/<anything here>/navpage.doI think Servicenow should have either corrected the URL or shown a 4...
Hi All,When we reviewed our code with ServiceNow they told we should not use DOM manipulation techniques in the script, which is a performance issue. But we are using these techniques for making fields read-only, for hiding UI macros and for some oth...
Let's say I create 2 different list views for the task table. I set the view-field to "test1" and "test2".When using these list views I can add different columns to them like thisView "test1"Column1, Column2, Column3View "test2"Column1, Column3, Colu...
I have a catalog item that creates a RITM and TASK and, depending on the disposition of the task, may or may not require that a Change be created. I've added the UI Action for "Create Change" to the right click menu, and this does work, but I re...
Hello,Is there a way within ServiceNow to whitelist a specific set of email domains and block everything else? We are receiving some SPAM emails to our instance and we have been filtering out the domains sending the SPAM, but I'm wondering if there i...
In the notification of our change request, the OOB code includes this:----------------------------------------<hr/>${mailto:mailto.approval}.<hr/>${mailto:mailto.rejection}<hr/>---------------------------------------- When the recipient receives the...
I have a UI Page that retrieves data like this:<g:evaluate var='jvar_events' object='true'> var dt = new Date(2015, 0, 15, 0,0,0,0); var gr = new isUtils(); var events = gr.getArrayOfObjects('74ad1ff3c611227d01d25feac2af603f', dt); events;</g...
I am looking for ways to enrich an attachment record with a field called "Attachment Type", which describe what kind of document the user is uploading (e.g. "Test Plan", "Test Results", etc.) The idea is that I can then have a workflow run against th...
On one of our forms we have a checkbox that through a UI policy reveals a multiple choice variable with a set of options that are mandatory. The issue we are having is creating a client script to clear out that multiple choice option that was selecte...
sherman.1206 inspired me to post this topic.What are others doing for naming conventions throughout the system? Client Scripts, Business Rules, WorkFlows, Events, etc...Look forward to your responses!
Hi everyone,I've seen a lot of script for checking attachments, but I can't seem to track one down that is conditional on whether or not a catalog variable is blank. I have this portion already:function onSubmit(){ var cat_id = gel('sysparm_ite...
Hello,In the table incident, I have a field named "u_my_date" of glide_date_time type. But from the client script, each time I use g_form.getValue('u_my_date') it just return a string (i guess).Could someone please tell me how I could retrieve the ti...
Hi, Help please ! I am at a loss here.I have a bespoke form with many sections. For info, the sections are made visible based upon progression through a list of status values. No problem with that - it works fine.One field (e.g. "Customer PO Number")...
In the Service catalogue I have a variable set containing a number of reference fields. These include department_auth_only and auth_manager_auth_only, i'm trying to restrict the selection options of the authoriser list dependent on the department sel...