Qualys vulnerability integration returns 401 when executing the primary integration "Qualys Knowledge Base"

[Gowthami Senthi]

Hi Experts,

Im integrating qualys to servicenow to scan vulnerabilities and create security incident in SNOW. I have enabled appropriate plugins for the same.

Activated Plugins:

Security Operations, Security Incident Response, Vulnerability response, Threat intelligence, Qualys vulnerability integration. I have enabled the qualys integration plugins by navigating to Security Operation --> Integrations --> Integration configurations. after doing the configuration as per the documentation for a successful rest call I have to do   import Qualys Knowledge Base.

But when am running the specified integration it returns the error "Encountered error running the integration. Error: Invalid response code received from Qualys: 401"

It sounds like authentication error.

Refer screenshot for the configurations. Please guide me how to get successful integration. FYI. i have created a user "rest_30" and assinged him rest & soap roles.

Thanks in advance

[BozhidarNizamov]

The error is with the authorization - the initial authentication check passes but the following post requests fail. Tested in postman. 

Allow API access and proper scanner role in Qualys. Qualys API is paid.