Query regarding ServiceNow role

[Nikita50]

Are roles in Service Now standard or customizable? If customizable, is there a way to show the permissions assigned to each role.

[Rohit Singh]

Hi @Nikita50 ,

Roles can be OOO and also you can create a custom role depending upon the requirement. Yes, from ACL table you can identify what sort of permissions are assigned to any particular role.

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Regards,
Rohit

[Nikita50]

Thank you, Rohit. When i am opening a OOO role like ITIL it gives me option Edit against Contain roles, so it means being an admin i can change the OOO behavior of an OOB role. Please guide.

[Rohit Singh · Accepted solution]

Hi @Nikita50 ,

Yes, being an admin you can modify the OOB role behavior. Contain roles are basically those role which are inherited in the ITIL role. Role you can think of just a record and that role needs to be mapped with ACL then only with that role will help in configuring the access of the system.

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

[Rohit Singh]

Hi @Nikita50 ,

Did my response helped in answering your question?

If Yes then:

Please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit