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Incident Resolution Workspace

George_1
Tera Guru

14 hours ago

When I click the "Resolve" UI Action, it opens the resolution dialog in both Native UI and SOW. However, in the CSM Configurable Workspace, the same UI Action is not working and the dialog does not appear.

I am using the same UI Action configuration for all experiences. Is there any additional configuration need to be done?

 

George_1_0-1784557570001.png

 

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7 REPLIES 7

Dr Atul G- LNG
Tera Patron

14 hours ago

Did you activate the CSM/-specific Now Assist features? It looks like this response is being generated by Now Assist.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
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Sandeep Rajput
Tera Patron

14 hours ago

@George_1 On your UI Action form, please check the following check boxes.

 

Screenshot 2026-07-20 at 8.02.17 PM.png

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George_1
Tera Guru
In response to Sandeep Rajput

14 hours ago

George_1_0-1784558475781.png

 

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Tanushree Maiti
Tera Patron

14 hours ago

Hi @George_1 

 

 

Open your UI Action record from System Definition > UI Actions and
configure the form layout to ensure following fields are visible and checked

 

  • Workspace Form Button: Checked
  • Format for Configurable Workspace: Checked 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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