Question about API Limits and Pricing

[msn_sh]

Hi, need some clarification on the pricing for ServiceNow instances. We will be using the REST API for integration and wanted to know about any limits or extra charges. I know the licensing costs are different per account, just want to know what I can expect in regards to API pricing.

1. Are there any default limits associated with the REST API? Would like to understand if there is a maximum number of requests allowed within a specific time frame.

2. In the event that API requests limit are exceeded, are there any additional charges for the extra API requests? Considering we haven't set up Inbound rate limiting for an instance manually, can ServiceNow charge extra for excessive API usage?

Thank you

[Manikantahere]

No limit for external api calls.

as there is no restricted limit no point for costing additional API usage. 

Please mark as accepted solution if we are okay with my answer.

[Anand Kumar P]

Hi @msn_sh ,

The Native REST API and SOAP are included with standard licenses and can be used at no extra cost, as long as the system you’re integrating with supports them.

Integration Hub and Webhooks, however, require additional licensing and involve costs. While Integration Hub is included in standard licenses, it has a transaction limit.

You can check these limits by navigating to All → Subscription → Subscription Overview 

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand