Question about modifying a Standard Change workflow using the change state model

[jlaue]

Hello - 

I have copied the Change Management - Standard Change and Standard Change Tasks workflows and then I have started to modify them to match our process.

Once the Standard Change Template is used for a particular standard change and I click on Save it will bypass the approvals and the Scheduled State and go straight to the Implementation State and automatically generate the Implementation tasks, which is exactly how I want it to work.

However, the problem is when I close the Change Task, I want it to also close the parent Change Record that it is associated to, but that is not working.  The parent Change Request is still sitting int he Implement state.  I have attached several screenshots that step through this so hopefully someone can point me in the right direction.  I also looked at the ChangeRequestStateModel_standard Script Include, but was not sure what to change in there.

Thanks!! 

[ginabarraza]

Hello, I have a very similar workflow request for Standard change process. Could you please share the workflow showing the addition of the timer so I can see how that worked out for you? 

Thanks for your time.

Gina