Trigger condition for Surveys

[ServiceNow SA]

Hi Team,

i have below requirement:

Setup Trigger conditions to send the "Service Desk Satisfaction Survey" for every incident that goes to closed. (however no user should get more than 2 surveys in 30 days)

I am confused as what to set Repeat Interval so that user should not get more than 2 surveys in 30 days,

Any help?

[Archana Reddy2]

Hi,

Check OOB 'task survey events' BR.

[Mohammed Kemal · Accepted solution]

Hi,

Your requirement

=> You want to set up Trigger conditions to send the "Service Desk Satisfaction Survey"

=> For every incident that goes to closed

=> No more than 2 surveys in 30 days,

To do this

Navigate to Survey => Trigger Conditions => New

You can now easily configure the required fields based on the above requirement. See below screenshot how I configured as per the requirement. 

Repeat Interval

Minimum period that must pass before the trigger condition can resend the survey to the same user. For example, assume the repeat interval is set to 30 days. Even if the same user qualifies for multiple surveys from this trigger condition, the system can send only one survey every 30 days.

Please mark my answer correct/helpful if it helps you to find the solution.

Best,

Moh.

[poojitha bn]

How to trigger survey on every 10th closed incident?

[Mrunal2]

I am also facing similar issue. I want to trigger a survey to a user for every 5th incident he closes. Tried by setting the probability to 20% but the survey triggering ratio is very inconsistent.

Any help on this issue would be appreciated.