Question on change management role?

Jessica28 · ‎02-14-2022

Hello,

An end user would like to have access to change management module ONLY where she can creates change requests.

How to grant her to the module with giving her ITIL role?

Thanks

Logan Poynter · ‎02-15-2022

Hello Jessica,

Fields being read-only is still an ACL related issue, but should be easier to narrow down now that you've cloned the sn_change_write role. Just review change table controls for a couple of those fields and see what they share, and there's probably just a higher ACL in the hierarchy making them read-only that isn't shared.

For the buttons, those are going to be UI Actions and the same thing applies - check their role restrictions and add your custom role. This screenshot is from the Request Approval UI Action (there are 2 of them)

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

View solution in original post

Jessica28 · ‎02-15-2022

Logan,

It was very time consuming, but I learned new thing from you.

Thank you so much for your time and effort.

Logan Poynter · ‎02-15-2022

You're very welcome!

Jessica28 · ‎02-15-2022

Logan,

For learning purposes, is it possible to clone a role so that I can remove some of the Contains Roles?

Thank

Logan Poynter · ‎02-16-2022

Hello Jessica,

You can, just make sure you also create/clone the appropriate ACLs to go along with it wherever necessary. Cloning the role won't inherit the same access rights as its parent because it is a new record within the platform.

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan