Question on Getting Same Email Notifications Multiple Times

[Community Alums]

Hi There,

 I'm facing one issue in email Notifications,

 When the Incident is canceled, at that time End User receiving one same Email for 3,4 times, But i need the End User should receive that mail for Single time.

please find the snapshot.

For this i have created one Email Notification, please find the below snap

The Same End User receiving same email for multiple times, please some one can let me know why this is happening and what should be the solution!

Thanks,

[Swapna Abburi]

@Community Alums 

please try by changing the Notification condition to "Incident State Changes to Cancelled" instead of "Incident State is Cancelled" as later one triggers the notification always when Incident is updated when it is in cancelled state.

[T_Fesenko]

Hi, 

There seem to be existing solutions on the community to this issue, take a look please: 
Multiple notifications of the same type sent - Support and Troubleshooting (servicenow.com) 

Please mark  the reply as correct and helpful if it helps. 

Kind regards, 

Tim