Question on Scheduled Job

[Community Alums]

Hi,

I have a scenario where if the incidents are in onHold State and Assigned to is empty even though the incidents opened a week ago. I am making the state of those incidents resolved. I have completed the script, but there is an issue. The incidents are not updated to resolved.

var gr = new GlideRecord("incident");
gr.addEncodedQuery("active=true^assigned_toISEMPTY^opened_atRELATIVELT@dayofweek@ago@7^state=3");
gr.query();
while(gr.next()){
	gs.log("entering script");
	gr.setValue("state", 6);
	gr.close_code("Known error");
	gr.close_notes("Scheduled job from Suman");
	gs.log("Scheduled job from Suman");
	gr.update();
}

Regards

Suman P.

[Saurabh Gupta]

Hi,
Instead of creating a scheduled job create a scheduled flow to do the same job without writing any code.

[Dr Atul G- LNG]

Hi @Community Alums 

It will not, As per OOTB,

These are mandatory and if you are resolving the incident via script, make sure these values also get populated. 

[Community Alums]

Hi @Dr Atul G- LNG ,

The backend values for resolution Code and Resolution notes are close_code, and close_notes respectively.

gr.close_code("Known error");
gr.close_notes("Scheduled job from Suman");

Regards

Suman P.

[Dr Atul G- LNG]

Hi @Community Alums 

I tried manually and got this error