ServiceNow Cleanup

[VaibhavR0262274]

I’m looking for ServiceNow‑recommended best practices for identifying and cleaning up obsolete Business Rules, Scheduled Jobs, and Flows.

Not just only specific overall ServiceNow Cleanup

[Mark Manders]

Don't delete OOB ones, even if they are inactive. They will come back (active!!) on patches/upgrades and that can cause very weird issues.

Just clean up everything that is inactive and check the execution records of flows to see if/when they are used (or not). Same with scheduled jobs.

[VaibhavR0262274]

Hi @markmanders,

Thank you for you'r response on my question.
i want to ask how to do cleanup with unused data as well as how to find.

[Tanushree Maiti]

Hi @VaibhavR0262274 

Sharing my experience on it . Hope it will help you.

Regarding BR :

1. a. Look for business rules - custom ones using created by

   for us created by saved as email id.

  So we search  using created by contains '@' by which we can ensured about custom one

b. Then we check those table where BR has defined. Check if last 1 year any data has inserted where that BR has been applied.

c. In this cleaning, any resource (long timer) who knows E2E very useful as they know which application working or which stopped working.

Regarding scheduled Job: 

1. Check if any one has been deactivated. If yes what is last updated showing. 

Regarding Flow :

1.Refer: https://www.servicenow.com/community/developer-forum/flow-cleanup/m-p/3300307/page/2