Question on skipped record

[Suggy]

There is an out-of-the-box business rule that I have not modified. When I upgraded the instance from Xanadu to Yokohama, ServiceNow marked this business rule as a skipped record. I haven't made any changes to that record, but ServiceNow only updated the code as part of the upgrade.

Is it correct to refer to this as a skipped record?

All the docs I came across tells that, "IF YOU HAVE modified OOTB record, and if there is some updates to the same records as part of a new release, then its marked as skipped record"

[Ankur Bawiskar]

@Suggy 

My understanding is as below

-> Skipped records are those that have been modified/customized by the customer (i.e., as compared to out-of-box).

-> If you are sure nobody modified the OOTB record, but the platform has updated the record as part of the upgrade, it generally should not be marked as skipped because you have no conflicting customization

-> I think it could be an edge case

I will suggest to check with ServiceNow by raising a case to avoid such issues in future.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nikhil Bajaj9]

Hi @Suggy ,

Generally customized codes are marked as Skipped records/skipped items, not the unedited OOB codes. If this happened better to check the histroy of the BR that someone changes something in it. If yes, consider it as skipped record/skipped item else raise a HI ticket with Servicenow .

[Dr Atul G- LNG]

Hi @Suggy 

Skip records and logic are elements that can be changed by the user or customer. When you perform an update, the system detects differences between the out-of-the-box (OOTB) configuration provided by ServiceNow and the customizations made by the customer, which are treated as skip records.

During an upgrade, these skip records can get encrypted up to the P5 level. As a best practice, issues at P1, P2, and P3 levels should be resolved before moving to the next instance upgrade.

In your case, it would be best to log a case with ServiceNow support to get this clarified.