Forum Posts
banner on alert form - "To see Affected Install Base Items, click Refresh Affected Install Base Item
Hi all, I can see an information banner on alert form - "To see Affected Install Base Items, click Refresh Affected Install Base Items". This banner is visible on the Alerts where CI is bind. I'm not able to identify where this is configured like - i...
Resolved! How to prompt a List type field to the user in Service Operation Workspace
Hi,This script will prompt the user with a string field. Is there any way to do the same just with a List type field reference to sys_user_group table?function onClick(g_form) { g_modal.showFields({ title: "Enter your reason", fie...
step based fulfillment Flow
Hi All, What is this parameter defined in the step based fulfillment flow? does it have sth to do with SLA? I mean, what happens if I define SLA for this catalog item where delivery is different than the number defined here?
Postman vs Hoppscotch - Which is Better?
Hi,May I ask which API platform would be better (or future-proof)? I see a lot of discussion regarding these two platforms and have also heard about other platforms such as Apidog, Bruno, and Insomnia.I would love to hear more about the pros and cons...
Can ACLs Be Replaced by Data Filtration Module?
Hi All, I recently came across the Data Filtrations module in ServiceNow. I'm wondering if ACL's with scripts can be replaced by Data Filtration, or if the script part of the ACL's, Including those using Script Includes, can be substituted with Data ...
Resolved! Workflow driven Notifications vs Event driven notifications
Hi, I have to send out notifications for approvers, change task assignment group and change reviewers(custom). To achive this, which is a better/efficient/recommended way? creating a new workflow to send out notifications or creating a event to trigg...
Limit Outbound Rest Message Requests
Howdy, community. The question: "How to limit number of outbound requests performed with Rest Message (outbound http)?"The required result is really simple: we would like to block outbound http requests performed by Rest Message triggered by business...
Client Script on 2 different Multi Choice Variables
Hi,As per below screenshot, I've 2 Multi Choice variables having below options. I wanted to show 'Create New Account' radio button only when user selects 'Azure Admin(ZA)' and other 2 options should be hidden. And for others options, all the 3 optio...
Resolved! How to redirect the record to the parent record using ui action
I created ui action to create a sc_task from ritm record. Once the ui action is clicked there should be certain fileds autopopulate and once they submit sc_task it should redirect record to parent record i.e . Ritm record. My ui action script var url...
Resolved! Auto update column in Incident table
Hi, I would like to write a script to update a column when a specific subcategory is selected in Incident table. Could you please assist me with this? Thank you.
Hosting privacy policy on branded app
I need to deliver a solution to host our privacy policy somewhere that is available on an active, publicly accessible, and non-geofenced URL. We currently have our privacy policy in the settings section of our now mobile app but the play store review...
Cannot open this custom widget due to this error
Hello all I Cannot open this custom widget due to this error
Resolved! Flow Designer Trigger on Field Change - No Longer an Option?
Hello,I'm wanting to trigger a Flow when a field changes (customer_contact.active changes to true). Is this is no longer an option in Flow Designer or am I missing something? Anyone have additional info on this? FWIW, we're on Tokyo 4b. Flow Designer...
Updating Approval History text on Auto Cancellation of Approval on Due Date
Hi,i have an Ask for Approval Action in one of my flow designer and added auto cancellation on Duedate, when Approval is auto cancelled on Duedate, Approval History in the RITM is been updated with the text "Due date passed auto cancelled task" i nee...