Hi, How the resolution code before you close the ticket is working OOB same like How do it in RITM form with the same functinality. Can anyone please help the procedure or steps. It will be usefull. Thanks!
Hi Experts,I have the scheduled report I am unable to trigger the scheduled report to my personal email ID "Dineshsvpcet@gmail.com. Need assistance. I am not the user in the my PDI also. Thanks in advance.
I need to create a field to categorize 4 grades of service for users in the user table as a choice list. for example 1.Top 2.High 3. Medium. Outside of creating this field through form design do i need to have these options mapped to a choices tabl...
Hello! I need to create a catalog item that will be replacing our lost/damaged device form. The goal is that after the user submits the request, IT will be able to report off of the data to see how many of each type of device were lost or stolen over...
I am trying to integrate Webex to start conference calls and spaces. I have setup the instance per the docs, webex is setup with the correct accounts, OAuth tokens work, the webhooks are as below on both the instance and webex. When trying to crea...
I'm trying to create a database view to show the following information: Catalog Item Name and which User criteria is using under the Available for and Not Available for. Also I will like to show which groups are part of each user criteria. I was tryi...
We have bi directional ServiceNow incident integrating with 3rd party servicenow instance.As per the requirement if I resolve the incident at my side then BR capture the state "6" means resolve along with "resolved notes" and "resolve code" and send ...
In Push Notification Message Content, part of code is this: (function buildJSON(/*GlideRecord*/ current, /*String*/ message, /*Object*/ attributes) { var json = {}; json = { "aps" : { "sound" : "default", "category" : "accept_decline_foreground" },...
I cant figure out how to grab the next pagination value from the response body to process the next page. The variable "cursor" is always showing up empty. Do I have the wrong expression for extracting it form my JSON payload? JSON response body, I a...
I have a record producer for domain migration requests that I created on the std_change_proposal table. On the Standard Change Proposal form there is a tab called "Change Request values" that contains numerous questions (backout plan, test plan, etc)...
Hi everyone, I'm trying to create a new SIR scoped Knowledge Base as shown in these docs however it doesn't seem to generate any new ACLs. I've tried adding glide.enforce_security_scope.sn_si as a system property but this hasn't helped either. I can ...
HI all, I am hoping someone had an actual answer for this. I looked at a few posts that I could find regarding this requirement that I have and can't find a solution. The issue, I need to export to xlsx or even csv and I need it where if possible th...
Hello All, I have created a case type within servicenow and for that case type table I have created a service definition and associated it with the catalog items that I want them the service definition to be associated with. Problem is it is still c...
I want to get only the time from GlideDateTime, but it does not work.In getTime(), I get not only the time but also the date 1970-01-01.I want to do a comparison with the GlideTime time, but thanks to this it does not work.Is there any way to solve t...
I want to reduce the size of circle icon on fulfiller view as it is overlapping the name. Please advice how can I do it.
