Hello Community, I have created BR for setting message in work notes field of child incident.The script is working but, I am struggling with condition. Because the BR is getting executed for all new and existing child incidents.I need the following c...
Hi Community, In a "Change Request" form I have field called "Release Type", and it's a drop down field with two options in it i.e. "Red" and "Blue".There is a requirement where, Change Request must be created automatically as soon as deployment of a...
Hi Team,I am having a catalogue form in which one workflow is attached that is not working as expected however same workflow is working as expected in another instance, it's a big workflow to compare each activity, I captured workflow (correct one) f...
Hello Community, I want to know about the HR criteria & User criteria.
I have a requirement for a catalog item, task1 should be generated, then based on the question if more than one task is needed task 2 and task 3 should be generated. if there are no additional task needed question is selected, then only task 1 shoul...
Hi all, In flow designer I am trying to send an email via "send email" action, and I would like to know how I can include the request link within the email body for users to open it when they receive the email. I have checked the various existing pos...
Hello Community, I want to know about the exact difference between opened for and subject person.
All, Ayehu is an intelligent IT automation platform that allows users to build event-driven automated workflows in their environments. With Ayehu, we can arrange activities based on business logic, such as opening a ServiceNow ticket we can create an...
i have found the ui action for submit . it kept going back to the previous screen when using it for new incident // Insert the current recordcurrent.insert();// Include the ActionUtils såcriptgs.include('ActionUtils');var au = new ActionUtils();au.p...
Upon creating the article, when I try to open it in portal impersonated as the author, the 'Subscribe' button on the article shows as 'Subsrcibed' even though article is not subscribed by the author or is part of already subscribed knowledge base. Ho...
Hello all, I am working on a record producer, When testing thru flow designer the flow keeps cancelling. Is there a certain condition I need to change for it to go through the full flow? When manually testing the flow works as it should.When I
I created the following script in an inbound email action, with the intention of creating a RITM record from an email gs.log('entrou no inbound action', 'teste inbound 1'); createRequest(); function createRequest() { var body = email.body_html...
we have multiple business unit in our project so they want to have their different portal design different banding and logs . but I am not sure how to do that different and how to re direct that particular user to their particular EC. So I though of ...
Hi All, How can a business_stakeholder role user view the attachment to the Incident or RITM ticket? All suggestions are appreciated. Thanks.
attachments are disabled for certain user. I would like to enable attachments for specific groups. I think I should be using ACL's but not sure where to start. write acl on the sys_attachments table
