Resolved! Agent Workspace Home page is blank
Hi everyone, I'm setting up agent workspace in my pdi. I thought I got everything configured but when I select agent workspace home the page is not loading. Any ideas.
Forum Posts
How to apply reference Qualifier for Lookup select box field in Catalog item
Hello Experts, I have two lookup select box fields in Catalog Item. First one is Country and another one is State. So when I select a country in Country field, then only states of that country should populate in State field using 'cmn_location' table...
Prevent submit/UI action
Hi everyone, I'm trying to prevent incident submissions with short descriptions (less than 10 characters) using a UI Action script . I've created the script to show an error message and prevent submission, but it's not working as intended. When I cli...
incident
What are Default SLA's for incident
How to add Assessments on a form
Hello, I am facing issue while adding the Assessment on the form. The requirement is to add Assessment questions on the form so that user can fill it up either using related link, list or ui action button. Please provide a solution. Thanks in advan...
Resolved! in incident form caller id need to show another details like phonenumber, dept, etc
Hi there, In incident form currently it will showing name and email id now i need to add some more like phone number, department etc how can i achive. anyone suggent in where i need to change in script. any one tell me source code as well. Regards...
Resolved! Issue with Query Business Rule
Hello guys,I have a problem here. I created a Query Business rule on task table that is running only for users from group X. The condition that I build is:- assignment group to be group XOR- business service to be Y OR- opened_by - user from the grou...
Make Rejection comment mandatory in service portal
Hello All/ @Ankur Bawiskar / @Mohith Devatte , We want to make mandatory field for Highlighted line as per attached screenshot. We use the Following syntax . // For Our Rejection data.CONST = { i18n: { PLACEHOLDER_MESSA...
How to retrieve data from Excel email attachment and store it in ServiceNow Flow designer.
Hi, I will be receiving a report from a 3rd party application as an email attachment. I have to fetch the data of 1st column from that excel. Paste that data in other excel sheet and have to upload the sheet while filling a catalog form in SNOW ONS.M...
Make Assignment group and Assigned to Read Only When Logged in User Don't Have Specified Role.
Hi All,How to Make Assignment group and Assigned to Read Only When Logged in User Don't Have admin or Incident manager Role. This Task can be performed by Two ways :ACL field LevelClient Script (onload)Via ACL is Working Fine, but when I am trying vi...
I am trying to update caller id table in incident table via transform map, but its creating a blank
Team,I am trying to update caller id table in incident table via transform map, but its creating a blank record in user table and setting undefined in caller id field in incident table. can you help me with this?
Help with a script
Hi all, In the virtual agent, I have a script (see below) that shows a list of all invoices (see image). I would like to give the ability to download those records if they need, how can I add the functionality to the below script? Thanks Current lis...
onchange client script in catalog form to clear the entered text
Hi I want to write a client script for clearing the entered text in variable of catalog item Whenever we are selecting "others" then "please specify" field will be displayed and we are going to enter the required text.If we are going to select diff...
Resolved! Adding Multiple Lines/Line Breaks to an error in Client Script
Hello, I would like to show an error when user click submit button and if short_description field is less than 10 characters, I have created a client script, but the error message is showing as single line, I have triedn /n and <br>. Is there any wor...
Showing UI for particular states
Hi, I have a requirement to show Close Incomplete UI action when state is either of 1, 10, 3 or 24 My UI action is visible for first 3 but when I am changing state to 24 (suspended), I am unable to see the UI action this is the condition I wrote, it...