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How to use assignment rule scripting option

Hi All, How can I make use of the script option in Assignment rules? The requirement is to assign cases to 3 members from an assignment group.for example, There are 3 categories the cases belong to: Category A, Category B, Category C and case will be...

Error message for duplicate records

Hi all, I use UI action button 'Approve' to copy list of records from one table A to another Table B. No the challenge is I have a field PO number field in Table A . When I First time select the records may be 10 records with same PO number from tabl...

Sharath807 by Tera Contributor
  • 813 Views
  • 2 replies
  • 0 helpfuls

Resolved! Subflow Creates Orphaned Demand Tasks

Good day.  I've been unsuccessful in finding anything relevant to my development issue online, to include this forum. I am trying to create a flow in which the subflow will create different demand tasks based upon the parent demands subcategory (not ...

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Scott93 by Tera Contributor
  • 1028 Views
  • 4 replies
  • 2 helpfuls

Service Operations Workspace

Hi All,I tried to configure the Service Operation Workspace using the "SowIncidentLandingPageUtils" UX client script include.At the beginning it worked but when I tried to add another object to the "visualizationConfig" array in the "getVisualization...

Inbound Email Actions - How to troubleshoot record creation

Hello ServiceNow Community, Just a general question for  inbound email actions: I created a inbound email action that contains some scripting to help create a record in the change_request table. I sent some test emails that fit the condition for a ch...

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mythNOW by Tera Expert
  • 385 Views
  • 1 replies
  • 0 helpfuls

Resolved! Set value of choice field in flow designer

Hello everyone,  I have a flow that duplicates a task everyday using for eachI have a field called report type (which is a choice) and has two options 1- new (with the value of 10)2- requested previously (with the value of 20) when creating the new t...

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GassanHirra by Tera Contributor
  • 7507 Views
  • 13 replies
  • 6 helpfuls

Resolved! OOTB Widget - Missing name in function declaration

I want to make some customizations to the My Request (v2) widget but opening it for review and prior to cloning I can see it has an error out of the box. Has anyone else experienced this and have a workaround? I'm unable to save with this error prese...

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MBarrott by Mega Sage
  • 954 Views
  • 2 replies
  • 2 helpfuls