Not able to open menu item in new table
In the ServiceNow portal, from menu items, I'm trying to open an item in a new tab but it's redirecting me back to the home page. Help me to resolve this. The menu item type is URL and HREF has been mentioned.
Forum Posts
Task SLA records are not visible for a user in Workspace
Task SLAs are not displayed to a user with required roles but are visible to the admin in the agent workspace. I looked up ACL and created new UI Views as well, Nothing Helped!
Sctask will create without approval
Hi Team, I have one question regarding the task creation. I am creating the report as an issue request. We do not have any approval process, but we need to create a sc-task. Is it possible? Please find the attached screenshot. Thanks,Vamsikrishna.
Resolved! INC count, each Inc pick one SLA,updated/stop time latest. others hide in PA report/analytics
My requirement is dashboard report for INC counts, each INC pick only one SLA, (latest updated/latest stop time). Other SLAs don't show in reports, I'm using PA, and set the aggregation count distinct, But it display correct count, if I click on the...
Resolved! For the Advance Risk Assessment in the Risk Workspace , change Risk Response step
I want to change the wordings in the Risk Response step while doing Advance Risk Assessment , I have highlighted the same in the screenshot Can someone please help in which page I have to change , I am not able to find.
Why is the Update Set creating batches without my concern
Hi,Why is that the update set creating multiple update sets in different scopes? What setting did I error to create this. This happens when I click on Add to Update Set. I have not changed any scope. It is creating translated text in Other Scope. Kin...
Resolved! Make new action and Send Message to Teams channel using Microsoft Graph API
Hi!am trying to send message to Teams Channel using Microsoft Graph API "/channels/{channel-id}/messages".https://learn.microsoft.com/en-us/graph/api/chatmessage-post?view=graph-rest-1.0&tabs=httpI have made Application in Azure portal and added "Cha...
show copied incident from in Related list
Hi Community, we are using the oob copy incident functionality, but the ask here is to create a related list and show the incident number copied from in the copied incident related list any quick help is appreciated
Save Catalog Items as Draft Help
Hello everyone,My company recently upgraded from ServiceNow Utah to Washington DC. I have a question about a new feature. We have two portals: one for HR and another for IT/facilities requests.Why does the "Save as Draft" feature only appear on the H...
Populate field from 2 different tables
Hi,I have a requirement that goes like this. On a Catalog Item, there is a mandatory field called "A", type is string.In the table sys_user there will be a field to be created, field "B".When submit this Catalog Item, there will be a request and requ...
Question about SCIM2Client API.
Hi All, I used SCIM2Client API to sync user(sys_user) to 3rd party CC platform. It works well in the most use cases but not for Active column. When I disable the Active Column by User Admin, the SCIM Client logs has following errors: Encountered prob...
How to dynamically change the reference qualifier of a Variable.
Hello, It's Kentaro. I have a Reference Variable that selects alm_hardware inside Incident.There are two Variables to separate regular applications and proxy applications. The only difference is the reference qualifier.Is it possible to combine them ...
Custom application using flow designer
Hi, On Servicenow docs i read custom application can be created using studioapp engine studioflow designer I know how to create using studio but can someone help me with the steps to create using flow designer
Not retrieving new tokens in docusign integration
Hello Community , We have established connection ServiceNow with DocuSign to get software subscriptions . We have created direct integration profile in ServiceNow as per the documentation . However ,When attempting to click on the "Get OAuth Token" l...
Create and Modify a Notification Email Script which does not print a message if the Assigned to has
Create and Modify a Notification Email Script which does not print a message if the Assigned to has only one RITM assigned to them.
