Hi all, For a RITM Mutiple Sc task is create now how to set the ritm state to closed incomplete if any of the Sc task state is closed incomplete similarly for closed skipped. Thanks, @Sonam Tiwari could you please help on this
I have a requirement where I need to restrict change_manager role being able to edit User Criteria unless it is related to a standard change template. I have been trying to achieve this via an on insert/update business rule on the user_criteria table...
Hi, We are integrating ServiceNow with a third party tool. That third party tool wants to pull data from ServiceNow. So we have created a OAuth registry for Authentication purpose. The other tool uses only Client ID, Client Secret and Refresh token t...
Use Case:Attach CSV with tabs.I know how to attach CSV but how to do tabs? Thanks!
Hello,I have a requirement to make a state value( "Work In Progress" ) visible only when a particular configuration item is chosen on an incident form. If a user choses "Abc" in configuration item on an incident form, Work In progress state ( value ...
Hi All,We want to configure the "lookup using list" for user field in incident form for service operation workspace so that when user type anything on the user field and after that if user click on the on the magnifying glass, then result should show...
I have a requirement like for example having three variables in a catalog.Continent - Select Box fieldCountry - List collector fieldCity - List collector field continent selection should populate country, user can select multiple countries, country ...
We have upgraded from utah to Washington and i have noticed "Legal Counsel Workspace" missing in ATF Form UI Steps.When i create a hight ticket they said ATF will not support Cofigurable workspaces,We have1213 Test case automated with Legal Counsel ...
There is no Default email for inbound email action, My SMTP account's authentication has done.But POP3 email are getting authentication failed. Please instruct me how resolve this issue.
Step 1, suppose there is a table: [sc_req_item] which stores a lot of dataStep 2, now select the required data (including value from variables, value from multiple variables set) through javascript in [email script]Step 3, store the data in [Step 2] ...
I have order guide with two variable setsVariable set 1 has requested for variable(Reference -sys_user)variable set2 has select your hardware(Reference -alm_hardaware)I am using reference qualifier to shows assigned to requested and retirement date o...
Hello, I have a floating point number, with attributes (scale=2). For example: 33.456,72 --> works good 33.456,70 --> I see as value: 33.456,7 --> not is correct 200,00 --> I see as value: 200 without decimal part How can resolve it?
Hi All, I have a requirement to make some changes in sub category choices of incident but when I try to disable any choice the value choice vanishes but it doesn't appear in blue color making it difficult to identify what updated previously on older ...
I'm attempting to create an item in the catalog that will give users USB drive access on their laptops. I can get the user's assigned assets to populate in a list collector, but it's not giving me the CI name, it's only giving me the model of the la...
Hi All I am working on ServiceNow Tokyo instance. Have created a flow in flow designer to create new record when inbound email contains specific keywords in subject. The flow is working fine and the conditions are evaluated 'true' in execution detail...
