Quick Link URL Issue: Appended Search Term Causing 404 Error in ServiceNow

[Akanksha3004]

Hello,

I'm encountering an issue in ServiceNow Employee Center Pro where a quick link doesn't work as expected when accessed through the search bar. Here's the scenario:

• If I search for the quick link in the ServiceNow search bar and click on the result, the URL gets modified by appending &searchTerm=<user search input> to the end. This results in a 404 File Not Found error.
• However, if I navigate to the same quick link directly (without using the search bar), it works fine.

It seems the appended &searchTerm parameter is causing the issue. Could anyone guide me on:

1. Why this might be happening?
2. How to fix or handle this so that the links work regardless of being accessed through the search bar?

[scottknecht]

Hi - did you have any solution here? We are doing something similar and it causes issues with external search sources.

[jotisN]

Getting the same..any solution

[Akanksha3004]

Hello @scottknecht and @jotisN,

This is known issue documented under PRB1767500. It is fixed in the Washington DC Patch 8 release and also fixed in Xanadu release. 

[scottknecht]

Thanks - we just applied Patch 9 and that resolved the issue. I appreciate it!