Quick Links plugin not visible on esc portal

[samadam]

I have HRSD and ESC in my instance and esc portal doesn't show the Quick links plugin. I can see that in my PDI. Is there anything I need to do to display this?

[Sumanth16]

Hi @samadam ,

Started a sys_id search why some Quick Links are shown on PDI though not company instance. Found the sys_id in the Quick Link widget instance under "Additional options, JSON format".

Added the sys_id of my new Quick Link on the company instance in the Quick Link widget instance: works.

Out-of-the-box (with demo-data) it's something like:

"quick_links": {
	"value": "9b729365e71130104cda66ef11e8a9a7,aff317a5e71130104cda66ef11e8a939,4e116048e76530104cda66ef11e8a9bc",
	"displayValue": "Password Reset, System Status, Request Standing Desk"
}

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Thanks & Regards,
Sumanth Meda

[Ademir Amaral1]

Hi @samadam,

See if this solution that was applied in another forum doesn't help you.

https://www.servicenow.com/community/employee-center-forum/employee-center-quick-links/m-p/244784

Mark this answer as correct if it helps you.

[samadam]

Tried the options no luck, The widget is not displayed. Checked on Explicit roles plugin as well. Any other ideas? 

This is what I see: