Employee Center quick links

[andre_herrera]

Hi experts,

I'm having trouble with the quick link widget visibility. End users are not able to see the quick link widget even if the quick link re-directs the user to a catalog item/Knowledge article that they can see.

I tried with the Available for user criteria but not luck, I wonder if it is an ACLs that is preventing the user to see quick link records.

Please let me know if anyone has been through this before,

Thank you!

[Community Alums]

Hi @andre.herrera ,

You can use the solution mentioned here:

https://community.servicenow.com/community?id=community_question&sys_id=a7cf0ca61ba7bc50c17111751a4b...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[andre_herrera]

Hey Sandeep,

Thanks for the help, unfortunately it didn't fix the problem. I'm debugging the widget right now specifically the canRead function from QuickLinkUtilSNC Script include. I believe there is a validation somewhere in that function that restricts the visibility.

I can post an update if I find something,

Thanks again,

Andre H.

[Sharad S]

Hi @andre.herrera 

, 

I am assuming Admin user can see the configured quick links. 

I would suggest checking two-place quickly.

1) 

Available for under quick link config, it should not be a problem as default everyone can see it. But just create new criteria and test for particular end users

2) Check quick link widget roles in your instance.

Let me know how it goes 🙂

Please mark as correct answer/ helpful if the provided response resolved your query!

[andre_herrera]

Hi all, 

I appreciate it much your help on this. I was able to resolve it installing the Explicit Roles plugin which installs the snc_internal and snc_external role. Apparently those roles are no installed by default in this new release and the script that determines the visibility is checking on those roles.

I hope this can help others facing the same issue.

Thanks again!