Quick message - get catalog item variables value into email

[Bidduam]

I am trying to get a variable value from a catalog item so it can be added to a quick message from the sc_task, but so far everything I've tried isn't working.

The quick message is on the sc_task table and has some conditions so it only comes up on the particular catalog item and is then a quick message that is available to choose by our Service Desk.

So if for example the variable was called "u_xyz" I've tried the following without any success:

• ${current.variables.u_xyz}
• ${current.request_item.variables.u_xyz}
• ${variables.u_xyz}
• ${current.sc_req_item.variables.u_xyz}

And I'm using it to insert the value into the text in the body of the email in the quick message:

eg: "The following item ${current.variables.u_xyz} is outstanding and you will need to return it asap"

Assistance would be much appreciated 😉

[Mike Patel · Accepted solution]

I use below and works fine for me.

${request_item.variables.xxx}

[Bidduam]

Yes that works fine - not sure why it didn't before, I was sure I tried that already. Thanks very much