Quick messages showing HTML content in the agent workspace while composing email

[Swarnarghya]

I created few quick message which contains rick text, images and other HTML content. Now in the agent workspace when i am composing an email and trying to insert that quick message it is showing the html content in the box like below highlighted in yellow. is there any way to hide the html text in agent workspace

[Ankur Bawiskar · Accepted solution]

Hi,

it worked for me with image in agent workspace

Did you check that image is having issue?

try to use Attachment to show the image

<td class="td1tab2"><span style="font-family: arial, helvetica, sans-serif; font-size: 8pt;"><img style="align: baseline;" title="" src="sys_attachment.do?sys_id=e589591e073401102011ff208c1ed051" alt="" width="171" height="101" align="baseline" border="" hspace="" vspace="" /></span></td>

Regards
Ankur

[Ankur Bawiskar]

@Swarnarghya 

Hope you are doing good.

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Regards
Ankur

[Swarnarghya]

This was a different issue Ankur. There was some spacing issue for which those HTML tags were appearing in the agent workspace. But yah thanks for responding to that.