"Assigned To" turn empty when change state to "Work In Progress" in a Problem

[Guilherme Cai_a]

Hi guys!

I have a "problem" here, in the Problem module, when I change the State field to "Work in Progress", the "Assigned To" field is blank.

I've looked at Business Rules, Clients Scripts, UI Actions, UI Policies, but I haven't found anything.

I would like to know if anyone has experienced this or if it is something normal and happens to everyone.

Thanks!

[SatyakiBose]

Hello @Guilherme Cai_a 

One easy way to check what is removing the value is to watch the field.

But for this you need to switch to UI16.

1. Once you switch to UI16, go to the form in question here.
2. Right click on the field that is being impacted - Assigned To
3. Click on Watch 'assigned_to'
   
4. A console would open up as below:
   
5. Set it to Medium
6. Now perform the same action. You would see the trace of script and policies running in the background.
7. Check for the last entry, which would setting the value of the field of the empty.
8. This would highlight if it is a business rule, client script or ui policy.