"can read" and "cannot read" related lists on KB articles

[jayesh_hoondlan]

how to setup "canRead" and "cannotRead" related lists on knowledge article in Istanbul, there is no OOTB related list for knowledge articles, thought present for knowledge base.

[Chuck Tomasi]

User criteria are evaluated at the knowledge base level, not at the article level. Therefore the Can Read/Cannot Read related lists are not available on each article.

[Harish86]

Hi Chuck,

Thanks for the response,but found that from Istanbul version Can Read/Cannot Read option is available at article level too.But however the user criteria at Kb base overrides the user criteria at article level

[Eric K3]

I added the fields to the form as per Select user criteria for an article, but the fields do not show up. I do not see a UI policy or client script that would restrict visibility. Are these fields deprecated but the documentation is out of date?

[Eric K3]

Figured it out: Can Read and Cannot Read fields are only available for v3 KBs. I was testing on a v2 KB. The client script that controls this visibility is "Hide UC for V2 Article."

[William Busby]

It is possible to implement a filter using a 'before query' business rule. If you're doing knowledge configuration in a scoped app you'll find the 'before query' business rule is not available. The rule must be created in the global space.

You'll need some indicator on the article to act as a filter, it could be possible to use the 'can/cannot read' fields but you'll need to figure out how to construct an encoded query in the business rule that translates to the same user criteria.

I decided to use a custom field added to the [kb_knowledge] table which maps to a group which is populated with the users who can read the article. Made the query much easier to construct since I didn't have to define an encoded query. Here's the content of the script I defined in the 'Advanced' tab of the rule.

(function executeRule(current, previous /*null when async*/) {

var user = gs.getUser();
if (user.isMemberOf('KB Tier 0 – Self Help')) {
current.addQuery('u_tier', "0");
}

})(current, previous);