- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-26-2024 07:00 AM
Hello guys
I came to report and ask for help with this weird thing that happened to me this week
I created an UI Policy inside a variable set
but the UI Policy Action is not letting me set the "Clear the variable value" as true
Actually, this field is not even on my screen
I checked other UI Policies and everything seems normal, then back to my UI Policy action I checked form layout and form designer and the field is there, but does not appear to me in the ui policy action
I am going to solve this with scripting
But does anyone have any idea why this is happening?
I did not found anything similar on the community
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-26-2024 08:25 AM - edited ‎08-26-2024 08:27 AM
Hi there,
Assuming you are on the Washington DC release:
Its all explained in this article I wrote not that long ago 🙂
- 2024-06-17 - Article - No code Clear the Variable value / Set Variable values (Washington DC)
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-26-2024 07:56 AM
Check the UI Policies on the UI Policy Action form (right-click the grey header bar, Configure > UI Policies). If you have one with a UI Policy Action on the cleared field, inactivate that.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-26-2024 08:25 AM - edited ‎08-26-2024 08:27 AM
Hi there,
Assuming you are on the Washington DC release:
Its all explained in this article I wrote not that long ago 🙂
- 2024-06-17 - Article - No code Clear the Variable value / Set Variable values (Washington DC)
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-26-2024 09:25 AM - edited ‎08-26-2024 09:25 AM
@beatricelopes Apart from what Brad, you can also check if there is any onLoad script working on sys_ui_policy_action which is hiding this field.