"Click to call" phone numbers work in some places but not others?

[carlh]

Hi All,  

I noticed that some phone numbers are "clickable" and some are not.

I have it working on a record producer and it works using Edge but not IE...

Edge: Shows up as a hyperlink

IE - Does not

Does anyone know how to make the phone be clickable so you can click and launch Skype?

Thanks,

Carl

[Ripu Daman1]

Hi Jonathan,

Please note that to protect against security concerns, Servicenow removes some of the tags from HTML. And href="tel is one of those tags.

You may add your tag to the HTML Sanitizer whitelist in servicenow and it will not automatically remove/filter the tag from html.

Below link has more information:

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/security/concept/c_HTMLSanitizer.html

[Jon Ulrich]

Thanks for the info. I was able to follow the documentation and implement a correction that allowed the tel links.

For anyone else, I edited the global.HTMLSanitizerConfig script include to the following

var HTMLSanitizerConfig = Class.create();
HTMLSanitizerConfig.prototype = {
	initialize: function() {
	},
	
	HTML_WHITELIST : {
		globalAttributes: {
			attribute:[],
			attributeValuePattern:{}
		},
		urlAttributes: { 
			protocols : [ "tel" ] 
		}
	},
	
	HTML_BLACKLIST : {
		globalAttributes: {},
	},
	
	getWhiteList : function() {
		return this.HTML_WHITELIST;
	},
	
	getBlackList : function() {
		return this.HTML_BLACKLIST;
	},
	
	type: 'HTMLSanitizerConfig'
}

[Ripu Daman1]

Note: In order to protect against security concerns, Servicenow removes some of the tags from HTML. And href="tel is one of those tags.

You may add your tag to the HTML Sanitizer whitelist in servicenow and it will not automatically remove/filter the tag from html.

Below link has more information:

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/security/concept/c_HTMLSanitizer.html