"Hide" Ref message when user click the approval/reject link on Requested xxx email

[vincentzhen]

After search the system what I understand is it will have Email script call "approval_request_notification", in the script , it have two template.print to slow approve or reject

template.print('${mailto:mailto.approval}' + '<br/>');
template.print('${mailto:mailto.rejection}');

Then when I open the mailto.approval I found "Click here to approve ${sysapproval}" (same for the reject one instead said approve it will said reject"

now I lost because I cant find where is the ${sysapproval} now.. and I have requirement that when user click on those two link, it will show the reference number on the reply email like following:

I want to style that ref number (small and light to looks like invisible) and also add a line above said  ""Do not delete the below reference""

[Kieran Anson]

ServiceNow has an OOB property to hide the watermark you're describing, set glide.email.watermark.visible to false

[vincentzhen]

But that will break the functionality isn't it? I believe the reply email if I reply with "Approve" or "Reject" that will approve or reject the case, but once disable it this functionality not work?

[Kieran Anson]

Nope,

It doesn't remove it, just hides it inside a div that doesn't display in an email. It's actually much safer as a user is less likely to remove it

[vincentzhen]

oh.. we already set "glide.email.watermark.visible" to false already, that is why we don't get the email with the watermark... the question is for those appoval request/reject email, when user clieck the link to reply it (Click here to approve RITMXXXX link in the email body), it still show... they want format this one...