"Hide" Ref message when user click the approval/reject link on Requested xxx email

vincentzhen
Tera Contributor

After search the system what I understand is it will have Email script call "approval_request_notification", in the script , it have two template.print to slow approve or reject

template.print('${mailto:mailto.approval}' + '<br/>');
template.print('${mailto:mailto.rejection}');

Then when I open the mailto.approval I found "Click here to approve ${sysapproval}" (same for the reject one instead said approve it will said reject"

 

now I lost because I cant find where is the ${sysapproval} now.. and I have requirement that when user click on those two link, it will show the reference number on the reply email like following:

vincentzhen_0-1727462020216.png

 

 

 

I want to style that ref number (small and light to looks like invisible) and also add a line above said  ""Do not delete the below reference""

5 REPLIES 5

Ah ok, understood. Sadly you can't. The mailto link generated doesn't support HTML, only plain text. This isn't a ServiceNow limitation but part of the standard https://www.rfc-editor.org/rfc/rfc6068