"Hide" Ref message when user click the approval/reject link on Requested xxx email
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09-27-2024 11:34 AM
After search the system what I understand is it will have Email script call "approval_request_notification", in the script , it have two template.print to slow approve or reject
template.print('${mailto:mailto.approval}' + '<br/>');
template.print('${mailto:mailto.rejection}');
Then when I open the mailto.approval I found "Click here to approve ${sysapproval}" (same for the reject one instead said approve it will said reject"
now I lost because I cant find where is the ${sysapproval} now.. and I have requirement that when user click on those two link, it will show the reference number on the reply email like following:
I want to style that ref number (small and light to looks like invisible) and also add a line above said ""Do not delete the below reference""

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10-01-2024 03:05 AM
Ah ok, understood. Sadly you can't. The mailto link generated doesn't support HTML, only plain text. This isn't a ServiceNow limitation but part of the standard https://www.rfc-editor.org/rfc/rfc6068