"incident has been created" email notification

[sonita]

While the condition for "incident has been created" email notification is as below, we just noticed that an incident email notification was created when someone accepted a meeting invite. I mean the acceptance of the "move invitation " created an additional ticket with ItHelp, which is annoying. How I can i stop these email to be sent?

[sachin_namjoshi]

Accepting meeting invites is likely sending a confirmation notice back to the source, and that source is ServiceNow.

If all the confirmation notices look the same you'll have to write a condition into your inbound actions on the Incident table such that they ignore that kind of email.

Regards,

Sachin

[sonita]

Can you help me with the condition pls?

[SanjivMeher · Accepted solution]

Do you have these setup in your System Properties->Em ail Properties?

You can also add below condition

[sonita]

I think adding the condition is the best solution. thanks