"Incident INC****** 'Parent Incident' Field added"

[Nani6]

HI all,

When the parent incident field is updated (when a child is added to a parent) the parent incident gets an update in the customer visible comments saying

• Incident INCxxxxxx 'Parent Incident' Field added.

can anyone tell me which business rule is running to add that comment to the parent?

Thanks

[ersureshbe]

Hi, can you check this business rules. The following BR's related to Parent and Child relationship.

Update Child Incidents

Prevent Recursion of Parent Incident

Derive State value from Parent Incident

Please mark as correct answer if it helped.

Regards,

Suresh.

[Jaspal Singh]

Not sure if this is an OOB message. Did you check in Business Rule, Script include by applying filter

Script | contains | Field added or so

[shloke04]

Hi,

In OOB vanilla instance, this does not happen. So this should be a custom functionality built in your instance.

In order to find it Navigate to by typing "sys_metadata.LIST" in Application navigator menu as shown below:

Now search here as text contains "Parent Incident' Field added" as shown below:

Through this method it will search all script component and get you the name of script through which this is coming.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Saurav11]

Hello,

Its coming from "Relationship" activities filter

Uncheck "Relationship" from activities filter will get rid of message.

Because there is a Parent child relationship:-

Please mark answer correct/helpful based on Impact