"KM: Article Expiry Warning" is not sent

[Ro5]

Hello.
I want to test the "KM: Article Expiry Warning" notification.

To that end, I have prepared a knowledge article that will expire within a month. Then I waited for the job schedule "Notification for Article Expiry Warning" to run and checked the outbox, but the "KM: Article Expiry Warning" email was not sent.
Can you tell me the cause?

thank you.

supplement:
Execution of "Notification for Article Expiry Warning" has been confirmed.
Execution of the event "kb.article.expiry.warning" could not be confirmed.

[Prasad Pagar · Accepted solution]

Hi,

Did you check if your Job really run. Goto sysauto_script and open 'Notification for Article Expiry Warning'

Check if your knowledge article met the condition mentioned in condition script.

If its getting met then run it forcefully using Execute now and then check first in Event logs if 'kb.article.expiry.warning' is triggered. You need to make sure Ownership group and KB Author, KB Managers are mentioned properly.

Thank you
Prasad

[Ro5]

Hello. Prasad Pagar.

I ran "Notification for Article Expiry Warning" and checked the event log, but I couldn't see the event "kb.article.expiry.warning" running.

Do you have any idea of the cause?
thank you.

[Prasad Pagar]

Yes sir it will happen if there is no KB Article meeting schedule Job criteria and also check if event finding proper details to pick.

See if you can manually trigger event and check if its working. I just tested and it seems to be working fine.

[Ro5]

Hello. Prasad Pager.

When I checked it again, it was due to the property setting.

After changing the settings and testing, I was able to confirm that the email was sent.
Thank you for your advice.