Recently I landed up into the situation where I created two custom users with same role but one was not able to login into the instance, I was bit confuse why it is happening🤔?
When I checked those users in the user table one was inactive😅 But in this situation I had to navigate to user table and compared both user records.
ServiceNow Xanadu release has taken care of it. Now you have the capability to compare the user records without navigating to user table and no need to compare it individually.
What are you waiting for... go and compare your user😁!!
