"New" button on Service task list

Piyush Shewale1
Tera Contributor

Hello guys,

 

I wanted to disable "New" UI action on Service task list view. So I deactivated that UI action, but still "New" button is showing on the List and user is able to create new records. 

PiyushShewale1_0-1668518318087.png

 

PiyushShewale1_2-1668518719657.png

 

There is no List control configured for Service task. 

PiyushShewale1_1-1668518540888.png

I couldn't find why new button is still showing up on list. Can anyone tell me how "New" button is still working on list and how to deactivate it?

 

 

Thanks,

Piyush. 

1 ACCEPTED SOLUTION

Prutha Joshi
Mega Guru

Hi Piyush, Please access list control from table. 

Open table from filter navigator use service_task.list, 

Right click on column -> Configure -> List Control -> Check the option 'Omit new button' 

Save. 

This will help to omit the New Button.

 

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Piyush Shewale1 

we usually modify the List Control or the Table level CREATE ACL to control New button visibility

If your task was to hide it then why did you create a new button on that table?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

I wanted to remove already existing UI action to create New Service task. So when I deactivated UI action, my assumption was that New button will disappear from list. Also I couldn't find record in List Controls for service_task table, but I got it now how to remove that button. 

Thank you,

Piyush

Prutha Joshi
Mega Guru

Hi Piyush, Please access list control from table. 

Open table from filter navigator use service_task.list, 

Right click on column -> Configure -> List Control -> Check the option 'Omit new button' 

Save. 

This will help to omit the New Button.

 

It worked...Thank you!